Frequently Asked Questions

How long have you been creating websites?
Dave Golden has been involved in graphic and web design projects since the 1990's working with non-profit associations. It was there that he learned it was more cost-effective to be creative than to work with expensive web design firms. Golden Helpdesk started soon afterward with a primary focus on website design.

What kind of web services do you provide?
Golden Helpdesk provides a number of products and services available by clicking here.

What kind of websites do you design?
The majority of Golden Helpdesk’s clients come from word-of-mouth referrals. Often they are small businesses looking for personalized service and a web designer to work with their budget. With low overhead, advanced technical knowledge, and experience being a customer of a web design firm, Golden Helpdesk is able to provide high quality results while saving your business money.

Can we create an e-commerce (shopping cart) site?
Yes! Golden Helpdesk is always interested in “becoming part of your business” by discounting your design fees significantly in exchange for a percentage of online sales. Because there is a lot more work that goes into building a site that manages the products or services you want to sell, sites with shopping carts will be more expensive than sites that simply provide information on your products without the option for customers to purchase online. Depending on your budget, we can create simple and inexpensive tools for your customers or implement more comprehensive services that give the customer a more user-friendly experience with advanced tools.

How long does it take you to complete a website?
Although most websites are completed within a week or two, it typically takes (from the time the design is approved and we have all of the text, images and product descriptions from the client) about thirty days to finish a site.

Do you require a signed agreement?
Golden Helpdesk will prepare a detailed proposal/service agreement for the client. Upon finalizing the requirements, the two parties (client and Golden Helpdesk) must sign a contract.

How much do you charge for a new website?
Each project is unique and customized to the businesses goals, so it's not easy to give a firm number. Our fees for new sites have ranged from a few hundred dollars to over $12,000. The Services and Pricing page will give you more details on pricing. Like every business man and woman, we realize the need to stretch their dollars further.